Stin Mattu has been a certified KCS Trainer and a passionate advocate for Knowledge Management. With a broad range of experience spanning over two decades in contact center operations and media, Stin has helped organizations successfully create knowledge management strategies in both frontline environments and back-office functions, focusing on creating a culture of knowledge sharing to improve user and customer experience. Successes include deploying a knowledge management solution to 10,000 users across multiple global divisions for a leading UK based utilities provider and helping business units capture vital operational knowledge during periods of transition.