Ross Smith, FRSA | LinkedIn

@rosss42 | Linktree

Author, AI Revolution in Customer Service and Support

WW Support Leader, Modern Work, Microsoft

Fellow, Royal Society of Arts UK

Co-founder, Future World Alliance

Co-founder, Seattle Women in Tech Consortium

Sequoyah Fellow, American Indian Science and Engineering Society

Ross is a Fellow of the Royal Society of the Arts and blogger. Author of the new AI Revolution in Customer Service and Support, as well as The Practical Guide to Defect Prevention and holds seven patents. He is a PhD scholar at University College Dublin's SMARTLab program, focused on AI, automation, worker displacement, and the future of work. To futher this effort, he is a co-founder of the Future World Alliance, a nonprofit committed to responsible AI for the next generation. He has been part of the White House Champions of Change.  Who's Who in American Poetry 2013. And former member of the American Association of Editorial Cartooonists.

He has worked at Microsoft for over 32 years, currently in M365 Supportability, working on ChatGPT deployment. He is a board member at Spreeha. He is a co-founder of the Seattle Women in Tech Consortium and member of the leadership council for iUrbanTeen.  He is a Sequoyah Fellow in the the American Indian Science and Engineering Society (AISES). 

His academic research papers are published on ResearchGate.

He is an avid reader and loves to travel.