Thursday, November 17, 2016

Empowering people with the best information every time, everywhere enables them to become more proficient and handle more complex tasks on their own. That’s been the promise of KM programs, and it is now being realized today with intelligent systems that are transforming the way people work and interact with companies. Hear how to employ intelligent search, analytics and machine learning technology to securely reach all systems, recommend the most relevant information, and even predict what and who will be most helpful—everywhere people work and interact. Using real-world examples, Tetu discusses why proficiency should be the key goal of digital transformation; how to reach the long tail of enterprise knowledge, much beyond SharePoint; when and where to apply intelligent insight technologies for proactive and predictive knowledge sharing; and what best practices and capabilities generate the most results in the intelligent, digital workplace.

Thanks to Big Data, it is now possible to harvest user event data, such as search logs and click logs, to compute user- based search accuracy metrics and assess satisfaction levels. Learn about the algorithms and processes for computing these accuracy metrics from search pioneer Paul Nelson. Theresa Simek provides a case study and walks us through EY’s content analysis, tips, and tricks for using XRANK, and the value of surveying customers.

An intranet is not just a place to put “stuff,” it’s a central hub of the digital workplace. By incorporating the best of collaboration functionality such as Microsoft’s SharePoint, Office 365, Yammer, and other products, an intranet that is dynamic, personalized, relevant, and social, supporting employees in their everyday tasks, can be created. It’s not just a place to view documents and find policies, it’s a platform to connect the vital tools employees use on a day-to-day basis in a single digital experience. BrightStarr client, The Hershey Company, will be telling their success story after implementing a Unily intranet-as-a-service solution, highlighting how it has increased productivity and internal communications.

It’s the bane of the enterprise search manager’s life: information in silos that make content undiscoverable. Ahren Lehnert details the information capture and retrieval ecosystem at Clorox, including content management, taxonomies, and search functionality. The move from multiple search engines to single search contains many “lessons learned.” Research from Robert Gordon University confirms the need for better search and discovery within the enterprise and suggests new models and theories.

For years, publishers and information providers have rightly considered themselves experts at search. But in response to users’ behaviors and actions, expectations have changed, and smart information providers need to evolve with them. Hear how JSTOR is reacting to the changing expectations of search and setting up processes, technologies, and even a culture that can respond to those changes.