Wednesday, November 5, 2014

Forrester Research reports that “29% of the global workforce (and rising) are anytime, anywhere information workers – those who use three or more devices, work from multiple locations, and use many apps.” We live in an era of the Intranet of Everywhere, and success is reserved for those who embrace it. During this high-impact talk, Tetu shares proven strategies that empower success:

• Letting workers use the tools and channels they prefer, while ensuring that the knowledge they create with those tools is well organized and easily findable by colleagues
• Gaining a unified, real-time view of all your company’s diverse knowledge streams, and understand the “who, what, when, where, and why” of each knowledge asset
• Automatically identifying subject-matter experts based upon automated analysis of all your knowledge assets and systems
• Unburdening teams from the never-ending task of manually tagging, cleansing, and de-duping your enterprise data

How do you turn search upside down? One answer lies in open source. Charlie Hull uses detailed case studies to demonstrate how to utilize open source software to apply tens of thousands of queries every second. He also discusses migrating from expensive, slow, and outdated closed source search engines without any need to change the syntax of the stored queries. Learn how to future proof search!

As product differentiation diminishes in many markets, companies are increasingly investing in the customer experience as a competitive advantage. Winning organizations have decision-making processes and feedback mechanisms that enable them to ex- periment and respond quickly to their evolving market landscape. They have also taken action to make their full portfolio of product and customer information accessible to their customer-facing processes. Earley looks at which Fortune 1000 companies are winning the customer experience arms race and how they are doing it and provides ways to frame the needs and opportunities to senior leadership.

Enterprise search and discovery is never a cookie cutter affair. Two use cases from Sinequa, one from a pharmaceutical company and one from a telecommunications company, highlight Solution to Search. HP Autonomy sees increased reliance on mobile, social, and cloud technologies and the addition of rich media to enterprises' information assets as integral to enterprise search requirements. Semantic analysis adds an important dimension to enterprise search, according to Content Analyst. What will work best in your work situation?

Search is the cornerstone of enterprise information management. However, as the amount of searchable information grows, keyword relevance becomes increasingly inadequate for finding elephants, those hard-to-describe concepts. Andrew Fast and Beth Maser recount their successes with predictive analytics techniques, including predictive models and document similarity. Join them on their elephant hunt!

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore the latest product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest developments, be sure to visit the Enterprise Solutions Showcase. Open to all conference attendees, speakers, and sponsors.