Conference Program Day 3 - Thursday, November 9
Thursday Keynotes
Keynote - KM Buy-In: Proven Practices
Thursday, November 9: 8:45 a.m. - 9:45 a.m.
For a KM initiative to be successful, knowledge managers must secure the support of senior leaders before implementation. Early top management buy-in results in funding, resources, advocacy, usage, broad organizational support, and success—the program yields its expected benefits, KM is spoken of and written about positively by leaders, stakeholders, and users. Hear from our longtime KM practitioner about proven practices illustrated by real-world examples for securing resources, active participation, and ongoing advocacy from top leadership. Get lots of tips for leading an effective, sustainable KM program that is seen as essential to the success of companies in different industries, of different sizes, and with different cultures.
Stan Garfield, Author of six KM books & Founder, SIKM Leaders Community
Keynote - Beyond the Box: How Search Is Driving Data Access in a Hybrid World
Thursday, November 9: 9:45 a.m. - 10:00 a.m.
For more than a decade, search technology has been used as the primary access point to the mountains of knowledge and data sitting behind an organization’s firewall. As environments evolve to account for private and public clouds, search is evolving beyond just the box to an API for human information. Will Hayes explores that evolution and talks about how search technologies and professionals play a key role in the enterprise cloud migration strategy.
Will Hayes, CEO, Lucidworks
Thursday Morning Sessions
Search as Your Digital Assistant
Thursday, November 9: 10:15 a.m. - 11:00 a.m.
All around us we see natural language processing (NLP) being integrated into our daily lives. Just look at Siri, Alexa, and Google Home. How can we bring NLP into the enterprise? Nelson explains how techniques and mechanisms of NLP can let us understand search queries more deeply, thus not only improving search but also providing an entirely new way for humans to interact with the corporation when answering questions.
Mark David, Senior Architect, Data Scientist, Accenture Analytics
Cognitive Computing Meets Search
Thursday, November 9: 11:15 a.m. - 12:00 p.m.
You say content search, I say content find—that’s the essence of the promise of cognitive computing. Applying this advanced technology in a meaningful way to enterprise search proves that today’s content-rich organization must be able to seamlessly commingle disparate sources and information and enable end users to search, navigate, and discover from a single, secure location. Bell looks forward to creating an Enterprise Find Engine.
Bryan Bell, Regional Vice President of Sales, Lucidworks
Attendee Luncheon & Keynote
Attendee Luncheon & Keynote - Cognitive Search & Analytics: What It Is & Why You Should Care
Thursday, November 9: 12:00 p.m. - 1:00 p.m.
If you are a believer in the data-driven organization (or even just curious) and have ever wondered what could happen if you cleverly combined the power of data collection, indexing, text mining, search, and machine learning into a unified platform and applied it within the enterprise, this talk is for you! Come learn about the state of cognitive search and analytics technology and how it is enabling great companies across a wide swath of industries to amplify mission-critical expertise within their business in a surprisingly short amount of time. Our speaker illustrates the technology in action with real-world examples.
Scott Parker, Director of Product Marketing, Sinequa
Thursday Afternoon Sessions
PANEL: Mobile & Personalized Search: Tailoring the User Experience
Thursday, November 9: 1:00 p.m. - 1:45 p.m.
Who doesn’t search from a mobile device these days? The ubiquity of mobile poses interesting dilemmas for those implementing enterprise search and discovery. Fried has pulled together panelists who discuss what works and what doesn’t along with outlining best practices and future trends.
Jeff Fried, Director, Platform Strategy & Innovation, InterSystems
Nate Treloar, President & COO, Orbita
Michael Cizmar, President & Managing Director, MC+A
Erik Schwartz, Executive Director, Product Management, Comcast Cable
Making Secured Content Discoverable in SharePoint
Thursday, November 9: 2:00 p.m. - 2:45 p.m.
How do you let your users discover content they can’t see? How would someone know to ask for permission to access something they don’t know exists? Out of the box, SharePoint will only show search results for content they’re authorized to view. By leveraging standard security and search features of the SharePoint platform, combined with Cryptzone’s Security Sheriff enhancements and some custom code, technical research librarians were able to overcome this limitation.
Jonathan Ralton, Senior Information Architect, BlueMetal and Insight
Brenton West, Senior Solutions Architect, Cryptzone
More Content, More Problems: Content Strategy to the Rescue
Thursday, November 9: 3:00 p.m. - 3:45 p.m.
While Ubisoft in no way suffers from a lack of content, connecting users to the “right” document proved challenging. While waiting for a search engine overhaul, Ubisoft engaged its enterprise content management team. Smith helped develop a strategy to harmonize content, metadata, and customized search scopes to maximize relevance and minimize noise. Smith shares potential pitfalls, lessons learned, and Ubisoft’s return on investment.
Adrienne Smith, Taxonomist, Ubisoft
Closing Keynotes
Keynote - Creating Unified Views of Data With Semantic Graphs
Thursday, November 9: 4:00 p.m. - 4:15 p.m.
In recent years, document-centric search over information has been extended with the use of graphbased content and data models. The implementation of semantic knowledge graphs in enterprises is not only improving search in a traditional sense, but opens up a path of integrating all types of data sources in a most agile way. Linked data technologies have matured in recent years and can now be used as the basis for numerous critical tasks in enterprise information management. Hilger discusses how standards-based graph databases can be used for information integration, document classification, data analytics, and information visualization tasks. He shares how a semantic knowledge graph can be used to develop analytics applications on top of enterprise data lakes and illustrates how a large pharmaceutical company makes use of graph-based technologies to gain new insights into its research work from unified views and semantic search over heterogeneous data sources.
Joseph Hilger, COO, Enterprise Knowledge, LLC
Closing Keynote - KM in the Age of Digital Transformation: Magic Sauce for a Successful Future
Thursday, November 9: 4:15 p.m. - 5:00 p.m.
At the cross-section of innovation, open data, and education, our speaker, a former government KM practitioner, shares her thoughts about the challenges and opportunities for organizations and communities in the coming years. She discusses empowering members of our communities and improving services using new tech like AI, machine learning, virtual and augmented reality, Internet of Things, predictive analytics, gamification, and more. How will people interact and share knowledge over the next decade? Are we moving toward anticipatory knowledge delivery (just enough, just in time, just for me), being in the flow of work at the teachable moment, establishing trust in a virtual environment, and learning from peer-to-peer marketplaces like Airbnb and Uber? Our longtime KM practitioner shares her insights about the evolving digital transformation of every part of our world and hints at the magic sauce we need for a successful future!
Jeanne Holm, Senior Technology Advisor to the Mayor, Deputy CIO at City of Los Angeles, Information Technology Agency, City of Los Angeles and UCLA, Open Data Collaboratives, International Academy of Astronautics
